Technical Manager, Visitor Experience
The goal of this job is to lead the Technical Service Department to deliver a world class visitor experience through maintenance of all audio-visual and set piece assets from the tour, ensuring that all items are operational, presentable and ready for our visitors to experience and enjoy.
Leading and engaging Department technicians and team leaders to achieve the highest possible service standards in relation to all areas of the Technical Services department.
Ensure team are fully appraised and understand required standards and deliverables and are aware of all activity within the department and wider business.
Proactive relationship management with key contacts helping to set SLA’s with each partner.
Supporting with technical delivery for consumer and corporate client events.
Ensure a close working relationship to support the Leavesden facilities team helping address any facilities management issues at the tour.
Taking responsibility for your own personal development through one-on-one coaching from line manager.
Act as Tech Zero (duty technician) on a regular basis.
Deliver and work to a program of planned preventative maintenance.
Seek to and lead improvement of knowledge on All aspects of the show control systems.
Stay abreast of the latest innovations within the industry.
Liaising with and sharing best practice with WBSL Technical Services manager
Support with the recruitment of vacant technician roles and conduct where necessary performance management of technical team.
Ensure that the department is fully resourced.
Ensure that the team are trained to the highest standard with regular team training including; upskilling and industry compliance training.
Adhering to All H & S policies and procedures and helping to promote a culture where H & S is of the highest importance & priority.
Ensure a safe environment is adhered to for all visitors and staff.
Conduct regular auditing of all department H & S practices.
Comply with latest statutory, legislative industry regulations.
Optimise service provided by team and self, leading by example to ensure that high standards of operational readiness are met.
Communicating and working together with other WB departments and partners.
Management of the daily out-put of each team member including the monitoring of all work Order.
Work across business functions to ensure that forward planning on all technical installations is achieved.
Take a Lead with the management and control of all technical stock items and communicating back to line manager and colleagues when supply items are required.
Diagnose and report on all technical faults and problems in a timely manner.
Act as Studio Tour Duty Manager regularly.