Can’t find the info you need? Get in touch with our Visitor Services team.
For inquiries related to the Harry Potter Shop (Harajuku, Akasaka, or online), please contact us here. (This page will open in Japanese; you may use your browser’s translation function if needed.)
Please make sure to contact Visitor Services by chat before the original booking time.
If you have already booked tickets for the Studio Tour, please provide us with the following information to help us assist you more smoothly:
– Booking number
– Full name on the booking
– Date of visit
– Your e-mail address on the booking
・Chat Bot
・Live chat support hours : 8:30 am to 4:00 pm
・Please contact us through the chat icon located in the lower-right corner of the screen
