Can’t find the info you need? Get in touch with our Visitor Services team.
For inquiries related to the Harry Potter Shop (Harajuku, Akasaka, or online), please contact us here. (This page will open in Japanese; you may use your browser’s translation function if needed.)
Please make sure to contact Visitor Services by phone or chat before the original booking time.
If you have already booked tickets for the Studio Tour, please provide us with the following information to help us assist you more smoothly:
– Booking number:
– Full name on the booking:
– Date of visit:
– Your e-mail address on the booking:
Call our Visitor Services team If you need to talk to someone, but please bear with us as there may be significant waiting times due to the volume of calls. Thank you for your patience.
+81 50 6862 3676
Contact hours: 8:30am – 5:00pm (7 days a week)
Please note, this number is not toll-free. Charges may be incurred when calling internationally.
